This very lesson says that 'normalmente' signals the simple present, the so-called correct answer was the progressive.
In this test-question using "normalmente", there is a verb in the simple present tense: "funciona" - the tense we are testing here is linked to the next bit.
Mi conexión a internet normalmente funciona
pero hoy estoy teniendo problemas.
My internet connection usually works
but today I am having problems.
I hope it clarifies it.
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Test your Spanish to the CEFR standard