On this exercise the question is
He pedido a la mensajería que ........... el paquete por la tarde/ I have asked the delivery company to deliver the parcel in the afternoon.
The hint is to conjugate the ellos form of entregar in El Presente de Subjuntivo.
Why is this to be in the plural form and not singular? As it states la mensajería/ the company which is singular.
When we talk about a company, we sometimes use the subject "ellos" to refer to the people who work there, more than the company itself. In this sentence for example, we are asking that "they" (as a general subject, as in those who work in the delivery company) to deliver the parcel in the afternoon.
Because it is a person (one of them) who will deliver, not the company itself as it is an abstract subject.
I guess you can also do it in English; you could say something like:
"I told Amazon that "they" could leave the parcel with my next door neighbour."
I hope this clarified it.
Many thanks for the clarification.
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Test your Spanish to the CEFR standard