Account not upgrade even after 3 days of payment.

RamA2Kwiziq community member

Account not upgrade even after 3 days of payment.

I have already emailed 3 times using "Contact us" but there was no response. How many time do I need to email you? I have already paid for 1 year subscription premium. The homepage does show the message that I paid for premium subscription, but the account still shows I am a free user and I still have the upgrade button showing on the homepage. 

Let me know what is wrong with my account. I am very disappointed by the poor customer service kwiziq. I am not able to use premium services even after 3 days of payment. 

Asked 1 month ago
InmaKwiziq team member

Hola Ruimu

We're sorry you're experiencing problems with your Premium account. I'll transfer this to Help Desk immediately. You'll have a response as soon as possible. 

Un cordial saludo

Inma

Account not upgrade even after 3 days of payment.

I have already emailed 3 times using "Contact us" but there was no response. How many time do I need to email you? I have already paid for 1 year subscription premium. The homepage does show the message that I paid for premium subscription, but the account still shows I am a free user and I still have the upgrade button showing on the homepage. 

Let me know what is wrong with my account. I am very disappointed by the poor customer service kwiziq. I am not able to use premium services even after 3 days of payment. 

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