Account not upgrade even after 3 days of p | Spanish Q & A

Ram P.A2Kwiziq community member

Account not upgrade even after 3 days of payment.

I have already emailed 3 times using "Contact us" but there was no response. How many time do I need to email you? I have already paid for 1 year subscription premium. The homepage does show the message that I paid for premium subscription, but the account still shows I am a free user and I still have the upgrade button showing on the homepage.

Let me know what is wrong with my account. I am very disappointed by the poor customer service kwiziq. I am not able to use premium services even after 3 days of payment.

Asked 10 months ago

Like0Answer1

InmaNative Spanish expert teacher in Kwiziq

Hola Ruimu

We're sorry you're experiencing problems with your Premium account. I'll transfer this to Help Desk immediately. You'll have a response as soon as possible.

Un cordial saludo

Inma

Like010 months ago

Ram P. asked:

Account not upgrade even after 3 days of payment.

I have already emailed 3 times using "Contact us" but there was no response. How many time do I need to email you? I have already paid for 1 year subscription premium. The homepage does show the message that I paid for premium subscription, but the account still shows I am a free user and I still have the upgrade button showing on the homepage.

Let me know what is wrong with my account. I am very disappointed by the poor customer service kwiziq. I am not able to use premium services even after 3 days of payment.

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