Apology letter to a client (B2)
Spanish writing exercise

Carta de disculpas a un cliente

Learn how to write a formal letter of apology in Spanish. In this exercise you'll practise polite set expressions, subordinate clauses and the position of pronouns/adjectives.

Pay attention to the hints!

Some vocabulary you may want to look up before or during this exercise: "to contact", "to deliver", "as soon as possible", "compensation", "to comply (to meet requirements)", "force majeure" and "in advance".

I’ll give you some sentences to translate into Spanish

  • I’ll show you where you make mistakes
  • I’ll keep track of what you need to practise
  • Change my choices if you want
Start the exercise

Here's a preview of the text for the writing challenge, when you're ready click the start button above:

Dear Mr González, I'm contacting you through this letter to explain that it was totally impossible for us to deliver the promised materials within the agreed deadline due to supply problems. We deeply regret not being able to deliver and all the inconvenience that this non-compliance may cause. We hope to resolve this situation as soon as possible. If you could accept this delay, we would offer you a discount as compensation for the wait. Again, we apologise for not having complied with the scheduled date for reasons of force majeure. Thanking you in advance for your understanding. Kind regards. Thank you very much, Raquel Fernández.

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