Apology letter to a client

"Carta de disculpas a un cliente"
Spanish B2 writing exercise

Learn how to write a formal letter of apology in Spanish.

Pay attention to the hints!

Some vocabulary you may want to look up before or during this exercise: "to contact", "to deliver", "as soon as possible", "compensation", "to comply (to meet requirements)", "force majeure" and "in advance".

Written by qualified Spanish expert Silvia Piriz BA
Last updated: 2023-03-23

I’ll give you some sentences to translate into Spanish

  • I’ll show you where you make mistakes
  • I’ll keep track of what you need to practise
  • Change my choices if you want
Start the exercise
How the test works
You’ll practise: Pronombre de complemento directo, Pronombre de complemento indirecto, El Imperativo

Here's a preview of the text for the writing challenge, when you're ready click the start button above:

Dear Mr González, I'm contacting you through this letter to explain that it was totally impossible for us to deliver the promised materials within the agreed deadline due to supply problems. We deeply regret not being able to deliver and all the inconvenience that this non-compliance may cause. We hope to resolve this situation as soon as possible. If you could accept this delay, we would offer you a discount as compensation for the wait. Again, we apologise for not having complied with the scheduled date for reasons of force majeure. Thanking you in advance for your understanding. Kind regards. Thank you very much, Raquel Fernández.

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